FAQ
If you have a question, we hope you have an answer. If your answer is not listed, please contact us.
General Questions
Who is Kraftgras?
We are Kraftgras, a passionate team from St. Gallen, Switzerland. Inspired by the power of grass, our vision was born: honest, high-quality products that achieve great things with just a few carefully selected ingredients.
Sarah, Markus and Pierre are behind Kraftgras
Are all products vegan?
At Kraftgras you can trust that all products are vegan and certified accordingly.
Are all products gluten-free?
All our products are gluten-free despite the use of wheat and barley as it is harvested very early.
products
What is the best way to take the granules?
What is the best way to take the granules?
- Mix the granules into your yoghurt or muesli
- Take the granules pure and wash them down with a drink
- Some people like it mixed with fruit juice in a glass of water. In this case, however, the granules must be drunk quickly as they swell.
Important! No matter which form of intake you choose, drink enough water. The granules can be most effective if you drink enough liquid. It doesn't matter whether you drink it during or after taking it.
Is the shaker dishwasher safe?
Yes, it is. However, we recommend that you wash the shaker immediately after use so that the residue does not dry, as it is very stubborn.
Our logo will suffer a bit in the dishwasher in the long run 🙁
What is the best way to dissolve the juice powder?
Since our grass juice powder tends to clump, we recommend using a shaker or a milk frother. We have found that the powder dissolves best if you first add the desired amount of water to the shaker and then the powder. A shaker with a ball is particularly suitable.
What is the difference between wheat grass and barley grass?
Wheatgrass juice activates your mind and body and provides you with a concentrated dose of natural energy.
Barley grass juice takes care of your overall well-being. It makes you happy, helps you in stressful situations and with regeneration.
Both grain juices are alkaline and full of important nutrients that are good for you.
Do the products contain gluten?
All of our products, regardless of whether they are made from wheat or barley, are 100% gluten-free.
When is the best time to take barley grass?
You can drink barley grass juice when you feel the need for a soothing, alkaline drink.
Replace your evening snacking habits in front of the TV with a glass of barley grass juice and you will see that you not only benefit from the calming effect, but at the same time declare war on your bulging belly.
Barley grass juice is also ideal after a workout. Its regenerative abilities are exactly what your body needs.
To achieve the best alkaline effect, wait at least half an hour before eating.
When is the best time to take wheatgrass?
You can drink wheatgrass juice whenever you need a concentrated dose of natural energy.
If you want to start the day feeling really fit and also benefit from the alkaline effect, it is best to drink it in the morning, half an hour before eating.
Order & Shipping
Until when will orders be accepted?
Normally, orders placed before 6pm are processed the same day.
Who delivers the packages?
We ship exclusively with the Swiss Post.
Are orders sent by A-Post?
No, since our shipping costs are relative, the products are sent by B-Post.
Do you deliver to DE and AT?
We also deliver to Germany and Austria. However, not via this website but via www.kraftgras.de
Is there free shipping?
Yes, we ship orders over 70 cart value free of charge
returns
What cancellation rights do I have?
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day
– on which you or a third party other than the carrier designated by you took possession of the goods.
To exercise your right of withdrawal, you must inform us (Kraftgras AG, Hochwachtstrasse 19, 9000 St. Gallen, info@kraftgras.ch) by means of a clear statement (e.g. a letter sent by post, or an e-mail) of your decision to withdraw from this contract.
I need a return label
Have you changed your mind and would like to return one or more products (unopened only) and need a return label?
We currently do not offer free returns, which means you are responsible for creating a label and paying postage costs yourself. Thank you for your understanding.
Where must the return be sent?
The following address must be used:
Kraftgras AG
Hochwachtstrasse 19
9000 St. Gallen
